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    Talking shop: 500 store staff on what it’s like working retail’s frontline

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    Retail Week and Workday anonymously surveyed 500 UK retail store staff – full time and part time – in August 2024 to find out what motivates them, the challenges they are navigating and the opportunities that lie ahead. The research was made up of 68% frontline store staff, 20% store managers and 12% area/regional managers.

    Featuring the results of an exclusive survey with 500 employees working across UK retail stores, we have delved into frontline employees’ engagement in, and concerns around, the deployment of tech in their store, as well as their wider perspective on working in retail today.