How to get your retail organisation into shape

Now more than ever, retailers need to be extremely agile so they can respond and adjust – or lead the way – in changing market conditions. In this three-part video we cover issues that impact organisational agility for retailers.

In the first part, Philip Carter, Chief Analyst at IDC in Europe, explains the new technology roadmap needed to move from crisis response to reignition. 

Then panellists from German opticians Fielmann and world-famous London department store Harrods talk about how their HR digital transformations have created better experiences for staff – and customers.

And in the final part, experts from Workday and Accenture discuss the keys to digital growth in retail, including how access to real-time data allows fast and informed decision making.

This video was recorded for Workday Industry Insights – Europe (19 January 2021).