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    Whitepaper

    Enabling Fluid Professional Services Delivery

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  • © 2025 Workday, Inc.
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    Professional services firms are facing the challenge of helping their customers adopt new practices, while needing to undergo the same changes in their own businesses at the same time.

    In 2019, business trends such as digital transformation are putting immense pressure on service businesses to adapt both their products and operating models. 

    IDC has identified three key characteristics service providers now need to meet their customers' expectations:

    • Agility

    • Continuous innovation

    • Business outcomes

    To meet the changing needs of customers, and beat the competition, service providers must tackle each of the following four strategic priorities:

    • The need for customer impact to occur early

    • Teams being open to change, even late in projects

    • Teams regularly reflecting on their own effectiveness

    • Close cooperation between individuals, regardless of business boundaries

    This whitepaper discusses these priorities, highlights barriers for transformation and provides a roadmap and recommendations on how professional services organisations can master these challenges.