Delivering the Zappos “Wow” Experience…to Customers and Employees

How Zappos transformed its HR experience.

It’s important to Zappos that its workers are as happy as its loyal customers. To ensure this, the online footwear retailing giant has adopted an unorthodox HR strategy.

In this webinar, Hollie Delaney, head of People Operations at Zappos, explores how the company transformed its HR experience by:

• Offering a fresh, real-time performance management system
• Driving employee engagement with a democratized authority philosophy
• Recruiting talent that understands and fits with the company’s culture